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TekNet Support Program

TEKNET is a Best in Class IT Solutions and equipment maintenance program that provides comprehensive technical service and support for all your IT equipment, including end-of-life and previous generation product. From OEM's such as Dell/EMC, Cisco, Juniper, Extreme Networks, HPE, VMware, and many more. TEKNET provides a solid depth of knowledge, expertise and direct OEM relationships to support your staff with day-to-day challenges. Regardless of wether you need equipment spares in multiple locations with a 4hr SLA for part/technician dispatch or you need 24x7 TAC Support, TEKNET is your single solution for all your IT Maintenance requirements. Our TEKNET Cisco Support covers the below capability: 24x7X365 Direct-to-ExpertTM TAC Support Lifetime Software Support/IOS Updates, bug fixes, patches Advanced Configuration & Troubleshooting Multivendor Knowledge Base Free Asset Manager Dashboard Device & Task Analytics & Reports Contact our Sales team for more information.

Warranty

Our Standard Return Policy (Warranty) covers equipment returns due to defect or failure and is not related to the manufacturer warranty. Warranty coverage is for normal use and does not include damage due to improper handling, Acts of God, War, etc. We will only accept returns for cosmetic issues when identified within 48 hours of receipt. The length and replacement period of the warranty can be extended and should be discussed with your sales associate. Returns on items that are not defective are subject to a 20% restocking fee.

Return Policy

Valid reasons for Teksavers returns are as follows: Defective—A “defective” item may be returned when it fails to operate as originally intended within the warranty period. Ordering a wrong or incompatible product does NOT qualify under this return policy. Teksavers reserves the right to test defective products. Upon completion of the test, if they are determined to be fully functional; Teksavers, may deny refund or replacement request. Products not covered under the defective RMA policy will be returned to customers at their expense. No Longer Needed - Equipment must be returned in the original sale condition. For example, all NEW equipment must be returned unopened in the original packaging, include all accessories and manuals (where applicable), and must be free from cosmetic damage. Products that are not returned in original condition will be returned to the customer at their expense. This warranty policy is limited to 5 days from date of receipt. These returns are subject to a 20% restocking fee.

S.A.F.E.

As an industry leader in alternative solutions, Teksavers offer a wide range of options for our clients while committing to our tenets of customer service and product quality. Our S.A.F.E.-Guard program ensures that your transactions are: Secure - Our pay-portal is encrypted through BrainTree so your payment information is kept confidential. Affordable - With Teksavers' market analysis software, we can save you up to 95% off list price. Fast - Payment for equipment is same day, and items can ship within 2-5 days! Easy - Our customer service and website development teams strive to make our customer transactions seamless and intuitive. Competing in an ever-changing market is challenging. With Teksavers S.A.F.E.-guard, we'll cover your I.T. needs so you can grow your business in the areas that matter.

GSA Contract Number: GS-35F-295BA

Teksavers is a current General Service Administration (GSA) Contract Holder and carries several diversity classifications for Government set asides under the following designations. 1. Small Business 2. Minority Owned (Disadvantaged) We are a federal partner with many OEM's, such as Dell/EMC, Juniper, HPE, Extreme Networks, VMware, and many more. Need to place a GSA order for larger quantities or higher value product, contact our Government Sales team for special pricing. Click on the "In-Stock" icon below to see our full list of GSA products. Don't forget to let us know how we can assist you with market analysis for next years budget planning.

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Teksavers, Inc.
246 Investment Loop
Hutto, TX 78634
United States
Tel: (866) 832-6188

Teksavers (S) Pte Ltd.
No. 71, Toh Guan Road East
#07-01, TCH Techcentre
Singapore 608598
Tel: +65-67787753
Fax: +65-68357753