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    • Six-Point Quality Check
    • SAFE Program
    • Warranty
    • Return Policy
    • Teknet
    • Affiliate Program
    • Counterfeit Warning
TekNet Support Program
TEKNET is a Best in Class IT Solutions and equipment maintenance program that provides comprehensive technical service and support for all your IT equipment, including end-of-life and previous generation product. From OEM's such as Dell/EMC, Cisco, Juniper, Extreme Networks, HPE, VMware, and many more. TEKNET provides a solid depth of knowledge, expertise and direct OEM relationships to support your staff with day-to-day challenges. Regardless of wether you need equipment spares in multiple locations with a 4hr SLA for part/technician dispatch or you need 24x7 TAC Support, TEKNET is your single solution for all your IT Maintenance requirements.  Our TEKNET Cisco Support  covers the below capability: 24x7X365 Direct-to-ExpertTM TAC Support Lifetime Software Support/IOS Updates, bug fixes, patches Advanced Configuration & Troubleshooting Multivendor Knowledge Base Free Asset Manager Dashboard Device & Task Analytics & Reports Contact our Sales team for more information. 
Our Standard Return Policy (Warranty) covers equipment returns due to defect or failure and is not related to the manufacturer warranty.   Warranty coverage is for normal use and does not include damage due to improper handling, Acts of God, War, etc. We will only accept returns for cosmetic issues when identified within 48 hours of receipt. The length and replacement period of the warranty can be extended and should be discussed with your sales associate. Returns on items that are not defective are subject to a 20% restocking fee.
Return Policy
Valid reasons for Teksavers returns are as follows: Defective—A “defective” item may be returned when it fails to operate as originally intended within the warranty period. Ordering a wrong or incompatible product does NOT qualify under this return policy. Teksavers reserves the right to test defective products. Upon completion of the test, if they are determined to be fully functional; Teksavers, may deny refund or replacement request. Products not covered under the defective RMA policy will be returned to customers at their expense. No Longer Needed - Equipment must be returned in the original sale condition. For example, all NEW equipment must be returned unopened in the original packaging, include all accessories and manuals (where applicable), and must be free from cosmetic damage.  Products that are not returned in original condition will be returned to the customer at their expense.  This warranty policy is limited to 5 days from date of receipt.  These returns are subject to a 20% restocking fee.
As an industry leader in alternative solutions, Teksavers offer a wide range of options for our clients while committing to our tenets of customer service and product quality. Our S.A.F.E.-Guard program ensures that your transactions are: Secure - Our pay-portal is encrypted through BrainTree so your payment information is kept confidential. Affordable - With Teksavers' market analysis software, we can save you up to 95% off list price. Fast - Payment for equipment is same day, and items can ship within 2-5 days! Easy - Our customer service and website development teams strive to make our customer transactions seamless and intuitive. Competing in an ever-changing market is challenging.  With Teksavers S.A.F.E.-guard, we'll cover your I.T. needs so you can grow your business in the areas that matter.
Counterfeit Warning
Counterfeit products pose a high risk of performance issues or failure. Example of Counterfeit Item. Teksavers is an industry leader in identifying counterfeit products.  Our staff continually trains to keep counterfeit products out of the Cisco marketplace and contributes to a global committee on anti-counterfeit efforts. Since 2010, Counterfeit products have been on the rise and are becoming more and more prevalent in markets such as Amazon and Ebay. As an authorized Verification Systems Technology provider, we identify, capture, and remove up to 99% of counterfeit SFP modules that we service. We are an industry leader in the Cisco Optics for AUTHENTIC Original items. We are also the SOLE supplier of VST Authenticated optics to the Federal Government on GSA.   We maintain a large image database of known counterfeit products such as 2960X and 3850 series switches. This allows us to review historical and current data and help eliminate potentially fraudulent product from entering the market. As a Global Leader in Authentic Cisco products, we can help you avoid the pitfalls of counterfeit equipment.
Affiliate Program
We welcome affiliates interested in profiting from a close business relationship with Teksavers. Our partners are consultants, integrators or individuals who look for a competitive edge in their respective market. We have two different programs to choose an Affiliate Partner or a Referral Partner.  Contact your Teksavers Team to learn how you can earn money.  
Quality Control
Incoming product is put through a rigorous Quality Control process. Every unit is inspected, tested and refurbished to ensure that our clients get high quality equipment. Our process starts with a thorough visual inspection of internal components, external appearance and OEM packaging. If there are any concerns regarding the equipment, it will be set aside for further evaluation. Once the item passes inspection, it proceeds to the product lab where it is tested to ensure that it is fully functional. If fully functional, it moves on to the refurbishing/accessory area. Accessories are recombined with the unit and if required; it goes through our industrial grade paint booth. As the final step, it is graded and moves on into our "Ready for Sale" inventory.

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U.S Corporate Office

Teksavers, Inc.
2120 Grand Avenue Pkwy
Suite 150
Austin, TX 78728
United States
Tel: (866) 832-6188

Singapore Corporate Office

Teksavers (S) Pte Ltd.
No. 71, Toh Guan Road East
#07-01, TCH Techcentre
Singapore 608598
Tel: +65-67787753
Fax: +65-68357753